If delivery of an order is refused the goods will be returned to us by our carriers. Please do not refuse to accept a delivery as a way of cancellation. After an order has been dispatched it is not possible to cancel the delivery with our carriers. If you need to cancel an order please let our sales team know as soon as possible. If for any reason you would like to cancel your order it should be done by e-mail before the goods are dispatched. All body panels and sheet metal parts should be checked for defects and fitment prior to painting, as we cannot accept returns of painted parts or the cost of painting. We will only refund the carriage costs where the item returned is faulty or has been incorrectly supplied by us. We cannot accept responsibility for parcels lost in transit. When returning items we recommend that you obtain proof of dispatch from the courier. You must inform us before you return an item and let us know if you would like a refund or exchange. All items that are supplied correctly must be returned carriage paid. Unless faulty, all goods must be returned in their original packaging, in a clean and saleable condition and are liable to a handling fee of 15% of the value of the items returned excluding VAT and shipping charges. Should you wish to return an item for a refund or exchange, please do so within 14 (fourteen) days of receipt of your goods. If for any reason this is not possible we will contact you with an updated dispatch date.Įmmark UK Ltd takes the privacy of our data seriously and we are committed to ensuring that your privacy is protected. Most orders will be dispatched within 3 (three) working days after receipt of payment. It is important that this address is accurate as you will be charged for the shipping if delivery is not possible due to incorrect details. We will deliver the goods to the address that you specify for delivery in your order. These charges are set out on the website. You will be required to pay for delivery charges. All claims made after this seven day period will not be considered. In the case of export sales, unless agreed otherwise, Incoterms shall apply and risk of loss or damage to the goods shall pass to the customer in accordance with the terms of the shipping documents.Īll claims for the arrival of damaged goods, or missing/short supplied items should be made within 7 (seven) days of delivery. sales, where goods are to be carried at the cost of Emmark UK Ltd., Emmark UK Ltd will bear the risk of loss or damage in transit provided that Emmark UK Ltd is notified in writing within 5 (five) working days of dispatch. Agri Parts UK ltd will not be liable for costs of painting or coating of panels prior to fitment.Terms and conditions of the sale TERMS & CONDITIONS All parts are only to be fitted by competent persons.īody panels must be test fitted before painting. If you are ordering from a country that is outside of the member states of the EU this regulation is not applicable, but we will do our best to adhere to these guidelines in the way your returns are dealt with.Īgri Parts UK Ltd shall not be liable for loss, injury or any damage relating to products, parts or machinery supplied by ourselves.
If you are ordering from a member state of the EU other than the UK please check you countries regulations on Distance Selling as this may vary. This regulation only covers countries that are member states of the EU.
If items are missing from your order, please notify us as soon as possible.
If the returned items are not in a resalable "as new" condition a refund may not be possible. Items must be returned in their original condition and packaging. You must notify us within 7 working days of receiving the Products.
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Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged.
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A charge is still incurred for this return which will be deducted, plus handling charges, from any refund amount. If delivery of an order is refused our carriers will return the goods to us. Terms and conditions of the sale The original equipment, manufacturers name, part number and description are for reference only and are not intended to indicate or suggest that our parts are made by the OEM.
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